Pre-Order Policy

What is a pre-order?

The pre-order item is an item which you have the chance to purchase in preview from the new collection or a limited edition. It means that the item is still in production when ordered and not immediately available in our warehouse. Once you run checkout it is important to verify if the product is in pre-order or not. Delivery times may vary for pre-orders.

 

What are the advantages of buying a pre-order item?

The advantage of buying an item in pre-order is that you can guarantee the size or item you want without risking that it runs out as soon as it is available in our warehouse. Requests for certain items can be multiple. For this reason, their availability can run out even before they are physically available in stock.

How long will it take to ship out my pre-order?

Waiting times vary from article to article. Usually, the estimated waiting time is of 25 working days from the date of publication of the item. Once that the item is available in our warehouse, your order will be dispatched within two days.

Please keep in mind that if you placed an order containing a pre order item, the entire order will be on hold and dispatched at once.

 

When a delay occurs and why?

The items of our collection are exclusive. For this reason, the manufacturing process requires several production and processing steps. The production sequence is linear, although mistakes may occur.

In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible.